Reference

Your Privacy Policy in Plain English

Our Privacy Policy tells you what account details we collect, why we use them, and how you can ask us to update or remove them.

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Clear Rules for Your Account Data

o99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you create an account, verify your profile, use wallet services, contact our help team, or adjust cookie choices on o99.asia. We collect only the details needed to run your account, confirm payments, meet legal duties, secure access, and respond to privacy

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requests. Payment references from UPI, Paytm, PhonePe or Google Pay may be kept with your wallet record so deposits and withdrawals can be checked. We do not sell your personal data. We may share limited details with payment partners, verification providers, security vendors, and authorities where
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the law requires it. Access depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach Us About Privacy Requests

If you want to ask about data access, correction, deletion, consent, cookie settings, or payment records, contact us through the route that matches your concern.

ACCOUNT CARE

How We Handle Privacy Day to Day

Privacy is handled inside the account flow, not as an afterthought. We map each data type to a purpose, limit staff access, keep audit trails for sensitive actions…

Data we collect

We collect account identifiers, contact details, device signals, wallet references, session logs, and messages you send us.

Payment privacy

UPI, Paytm, PhonePe, and Google Pay records are stored as transaction references, status markers, amounts, and timestamps.

Cookie choices

Cookies help remember sessions, protect logins, measure site stability, and reduce repeated security checks.

Account security

We use password controls, session checks, device signals, and limited staff permissions to reduce unauthorised access.

Retention periods

Records are kept only as long as needed for account operation, payment checks, security logs, legal duties, or dispute handling.

Change requests

You can ask us to correct contact details, update identity data, withdraw optional consent, or delete data where allowed.

Privacy Policy Questions We Answer

These answers explain how the Privacy Policy works in common account situations. They cover data collection, payment records, cookies, deletion, access requests, and contact steps. If your issue involves local eligibility, the answer depends on local law and applies only where local law permits.

We collect account contact details, login data, device signals, wallet references, payment timestamps, security logs, and messages you send us. We use these records to run your account, protect access, and answer privacy requests.

We keep payment references so wallet entries can be matched, checked, and traced if you raise a privacy or transaction query. We do not need your UPI PIN, passwords, or one-time codes.

Yes. Send a request from your account email or through account help chat. We may ask for matching details before sharing records, so personal data is not released to the wrong person.

Contact us with the detail that needs changing and a short reason. For sensitive changes such as mobile number, email, or identity details, we may require extra checks before updating the record.

You can ask for deletion where the law allows it. Some records may need to remain for payment checks, security logs, disputes, or legal duties before they can be removed or de-identified.

Cookies help keep sessions active, reduce repeated login checks, measure site stability, and support account security. You can manage cookies in your browser, but essential cookies may be needed for secure access.

Start with the privacy email for access, correction, deletion, or consent matters. For payment-linked privacy questions, include your wallet reference from UPI, Paytm, PhonePe, or Google Pay records.

Your Privacy Policy in Plain English

Reach Us About Privacy Requests

How We Handle Privacy Day to Day

Data we collect

Payment privacy

Cookie choices

Account security

Retention periods

Change requests

Privacy Policy Questions We Answer

01 What personal data does o99 collect?

02 Why do you keep UPI, Paytm, PhonePe, or Google Pay references?

03 Can I ask to see the data you hold about me?

04 How can I correct my account details?

05 Can I ask for my data to be deleted?

06 How do cookies affect my privacy?

07 Who should I contact for a privacy concern?

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