Reference

Legal terms for your o99 account

o99 keeps account terms, privacy duties, cookie use and payment-record rules on one Legal page so you can decide before you open an account.

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o99 Legal terms for your o99 account
CONTACT ROUTES

Reach us about legal matters

Legal contact is handled through account support so we can connect your question with the correct record and avoid asking you to repeat sensitive details.

Terms queries Write to support from your account email when you need help reading a clause…
Privacy requests Ask for a copy, correction or deletion check for account data we hold.
Payment record checks For UPI, Paytm or PhonePe questions, send the transaction reference and account email.
DATA CARE

How we handle legal records

We treat legal compliance as a day-to-day account duty, not a footer. Data collection, cookies, wallet records and security checks are linked to specific purposes such as identity…

Data handling

Account data is collected for named purposes such as account setup, identity checks, wallet matching, support replies and legal record…

Cookie controls

Cookies help remember session state, fraud signals and consent choices.

Account security

Login alerts, password resets and device checks are used to protect account access and document changes.

Record retention

Wallet, KYC and support records are kept only for periods tied to legal, tax, dispute and audit duties.

Change requests

You can ask us to correct account details, update contact data or check whether a record can be removed.

Law requests

If a lawful request reaches us from a regulator, court or payment partner, we assess scope before sharing data.

Legal answers before you join

These answers cover the legal points you may want to settle before you open or continue using an account. They do not replace advice from a qualified professional, and they do not change the terms themselves. When a matter depends on location, eligibility or local permission, the local-law rule controls. If your case involves a payment record, include the relevant UPI, Paytm or PhonePe reference in your message.

The account terms, privacy clauses, cookie rules and payment-record wording apply together. If a specific promotion or game has separate terms, those extra clauses apply only to that feature and cannot override local law.

No. Access and eligibility depend on local law and are available where local law permits. If your location is restricted, we may limit account creation, wallet activity or service access.

You can ask us to correct account details, update contact data, or check whether a record can be deleted. We may keep certain records when required for law, disputes, audits or payment tracing.

UPI, Paytm and PhonePe records are treated as payment evidence linked to your wallet. We use references, timestamps and account email to match transactions and handle disputes or legal record requests.

Identity checks help confirm that the account belongs to you and that access can be provided where local law permits. They also help us respond accurately to account, wallet and data requests.

Cookies record session status, consent choices and risk signals needed for account security and legal logs. You can change browser settings, but some account functions may not work without required cookies.

Contact support through your account email and mark the message as a legal concern. Include the clause, data item or payment reference involved, but do not send passwords or one-time codes.

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